1. Introduction
This Refund Policy applies to all products and services provided by TEN FOUR OPERATIONS LTD ("Ten Four Operations", "Company", "we", "us", or "our").
We provide digital software solutions, CRM systems, trading infrastructure technology, marketing automation tools, consulting, and related services to retail customers.
Due to the digital nature of our services, refunds are subject to the terms below and in accordance with applicable UK law.
2. Digital Products & Immediate Access
All software, CRM access, system integrations, digital tools, and online services are classified as digital content or digital services.
By purchasing and accessing our digital services, you expressly agree that performance begins immediately and acknowledge that you may lose your statutory 14-day cancellation right once access has been granted.
Once access credentials or digital delivery has been provided, payments are non-refundable except in cases of:
- Duplicate payment
- Incorrect billing
- Verified technical failure preventing access (not caused by user error)
3. Subscription Services
For subscription-based services:
- You may cancel at any time before the next billing date.
- Cancellation prevents future charges.
- No partial refunds are provided for unused time within a billing cycle.
- Annual subscriptions are non-refundable after 14 days from activation, unless required by law.
4. Custom Development & Consulting
For custom software development, integration, consulting, or implementation services:
- Deposits are non-refundable once work has commenced.
- Payments for completed milestones are non-refundable.
- If a project is terminated early by the client, fees for completed work remain payable.
5. Chargebacks & Disputes
Customers agree to contact Ten Four Operations before initiating a chargeback or payment dispute.
Unwarranted chargebacks may result in:
- Suspension of services
- Termination of access
- Recovery of administrative and dispute-related costs
6. Consumer Rights
Nothing in this policy excludes or limits any statutory rights available under the Consumer Rights Act 2015 or other applicable UK legislation.
7. Refund Processing
Approved refunds will be processed within 7–14 business days to the original payment method where possible.